Frequently Asked Questions

Per the DoD 1015.10, current eligible patrons with full access are:

• Active duty military
• Members of the Reserve components and National Guard
• Retired military
• Medal of Honor recipients
• Veterans with 100% service-connected disabilities
• Eligible dependents
• DOD and Coast Guard civilians, including appropriated and non-appropriated fund employees, when stationed outside the United States; stateside eligibility contingent upon resource availability

Patrons with limited access include:

• Local nationals (must sign-in with library card number)
• Contractors (use the "Contact Us" link above)

Our login portal uses information in DEERS to determine eligibility and access. If you believe that you are an eligible patron but still cannot access the site, please contact us.

As long as you meet the eligibility requirements, you should be able to login. If you're seeing an error message when attempting access OR if your ID card displays your SSN instead of a DoD ID number, please try working through the instructions below before contacting us.

1. Click/tap “Log In” in the top right corner.
2. For the “Are you a local national?” question, select the “No” bubble. It should be marked “No” by default.
3. In the DoD ID box, enter “0000000000” (ten zeroes).
4. Enter your birthdate as it appears on your ID.
5. Click/tap “Submit.”
6. You should be redirected to another authentication page that asks for the last four digits of your social security number.
7. Click/tap “Submit.” You’ll know you’ve successfully logged in if you see “My Account” in the top right corner.

If you’re still unable to access, please use the "Contact Us" link above and answer the following questions:

• What is your DoD-affiliation (e.g., active duty, veteran, retiree, DoD contractor, DoD civilian, dependent, etc.)? 
• Have you had multiple DoD-affiliations (e.g., veteran and contractor, dependent and DoD civilian)?
• If you are a veteran, is your disability rate 100% service-connected?

Please use the "Contact Us" link at the top of the page. If possible, please sign in before using the form. Please provide as much detail as possible to help us replicate the issue.  

This website does not have a dedicated 24/7 helpdesk.  Issues will be reviewed Monday through Friday during regular business hours (EST).

If you're having trouble accessing a particular resource, make sure you are logged in to DoDMWRLibraries.org before you click the Access button. If you continue to have trouble, please contact our team for assistance. 

Military networks and other high-security or high-latency networks may derail some of our logins, especially for resources that use a password-free Single Sign On login. If your first attempt fails, try again on a non-military device and/or a different network. 

For some reason, the order of operations for logging into Ancestry is very specific; users must login into dodmwrlibraries.org before accessing Ancestry. If you're not already logged in, even though our site will redirect you to the "Verify Your Eligibility" page, Ancestry still doesn't understand what type of user is attempting access and will kick you back to their login screen.

Please make sure you always sign into dodmwrlibraries.org first, then access Ancestry for a more streamlined, error-free user experience.

We have found that certain military network filters block the login process to Consumer Reports. Please let me know if you try from a personal device or a public network and are still having trouble.

1. Click/tap “Login” and sign in with your DoD ID and birthdate. 
2. Select “My Account” from top right corner.
3. Click/tap the blue “Manage eResource Connections” button.
4. In the Mango field, type the email address of your existing Mango account, or your preferred email address if you are a new user.
5. Click/tap “Save."
6. Navigate to Mango through the DoD MWR Libraries site. You should be automatically redirected to our affiliated page.
7. Once you’ve selected a language to learn, you’ll know you’re in the right place if you see “Brought to you by: DoD MWR Libraries” in the lower-left corner.

If you plan to utilize the Mango mobile app, find detailed instructions here.

Please complete the following steps to activate your O’Reilly single sign-on:

1. In DoDMWRLibraries.org, open up the "My Account" menu in the upper right corner of the homepage.
2. Click the blue "Manage" button in the My Account menu. Textboxes will appear under the resource logos.
3. Enter the email you sign in to O'Reilly with under the O'Reilly logo, then click "Save eResource Connections."
4. Return to the DoDMWRLibraries.org homepage.
5. Open up the "Continuing Education" or "Science and Technology" tile.
6. Locate and click through the Access button for O'Reilly.
7. This should activate your account. If it does not, while logged in to DoDMWRLibraries.org, send a message in the Contact Form letting us know. Be sure to include the email address you saved in your My Account menu!

To reactivate your O'Reilly account, please make sure you are logged in to DoDMWRLibraries.org, then use the Reactivation Form to send a request to the O'Reilly helpdesk.

You will need to be logged in to DoDMWRLibraries.org to use this form. If you see an “Access denied” message, log in, then try again. If the message persists, try refreshing the page. 
 

Yes, the O'Reilly app can be utilized by DoD MWR users. Please find detailed instructions on using the app here.

The Libby app by OverDrive provides readers with thousands of ebooks and audiobooks. We strongly recommend using the mobile app for the best user experience. Detailed instructions on how to sign in as a DoD MWR user can be found here.

If you'd prefer to use the legacy website, you can still acccess OverDrive at dod.overdrive.com.

Step 1: Visit the My Account page and verify that the email address linked to your account is correct.

Step 2: Verify Your Account

1. In the Libby app, view the main menu (center button at the bottom).
2. Under “Your Libraries,” you’ll see your existing library card. Tap “Manage Cards.”
3. Tap “Actions” and then “Verify card.”
4. You’ll be redirected to the authentication page at dodmwrlibraries.org. Once you submit, the window will close and you should be re-verified.

Offline reading is available for most magazines, eBooks, and audiobooks. You must ensure the item is fully downloaded on an internet/LTE connection before going offline or airplane mode. The quickest way to monitor downloads is:

1. In the Libby app, go to your Shelf (stack of books in the horizontal menu at the bottom).
2. If you have a network connection, there will be a little green circle (or orange if your download is paused) next to the publication title.
3. Wait until the green circle is fully connected, at which time the circle will change into a little blue and red library card icon.
4. Once you see the library card icon, that item is available for offline reading.

If you plan on traveling, we recommend borrowing materials before you leave home for the full 21-day checkout period and ensuring they're all downloaded on your Shelf before you step out the door.

Downloading audiobooks to an mp3 player is no longer available.

This is a common authentication error that must be fixed by our team. To resolve this issue, please use the Contact Us form and provide:

1. The library card number or email address linked to your account.
2. Your Virtual Library unique ID—Login to dodmwrlibraries.org and navigate to “My Account” in the top-right corner. At the bottom of the page, you should see a box that contains your ID for the site. It will start with “Elib…”.
3. The title and formats (eBook or audiobook) of any items you currently have on hold or checked out, even if you can’t access them right now.

Once we review your account, you will receive a reply with instructions for correcting this issue.